Data Analyst (38045) – SAGE Employment Type: Freelance Assignment Dates: August 31, 2026 – November 30, 2026 Location: Remote Schedule: Part-time, approximately 30 hours per week Position Overview We are seeking a detail-oriented Data Analyst to support customer master data, order monitoring, and operational data-quality initiatives for a fast-paced technology and logistics organization. This freelance opportunity is ideal for a proactive professional who can manage competing priorities, communicate effectively in a remote environment, and adapt quickly to evolving business needs. Key Responsibilities Create new customer records and assign appropriate customer roles within internal systems. Contact customers to obtain missing information and verify submitted data for accuracy. Investigate, troubleshoot, and resolve customer setup issues using established procedures. Partner with leadership on complex issues affecting multiple processes or systems. Complete assigned requests within service-level timelines and provide timely status updates. Maintain high standards for data accuracy, validity, completeness, and consistency. Create and update master-data procedures, documentation, and standard operating procedures. Develop working knowledge of how customer requests affect downstream processes and systems. Monitor approximately 5–10 orders at a time while managing side projects and competing priorities. Identify production technical issues and escalate them to IT or engineering teams as appropriate. Contribute to operational projects and continuous process-improvement initiatives. Role Expectations Work a part-time schedule of approximately 30 hours per week. Maintain flexibility to support occasional one- to two-week overtime periods when needed. Adapt effectively to context switching, rapid learning, and changing processes. Provide clear and consistent updates on active work, priorities, and risks. Be available for one to two weekends per month based on business needs. Balance responsiveness with accuracy while managing multiple requests in a high-volume environment. Required Skills & Qualifications 2.5+ years of experience in data entry, data operations, back-office operations, or a related field. Strong customer-service skills, including responsive communication, follow-up, and issue resolution. Experience validating data, completing accuracy checks, and troubleshooting data or system issues. Ability to monitor orders and manage multiple simultaneous requests with close attention to detail. Clear written and verbal communication skills for collaboration with customers and internal teams. Ability to recognize and appropriately escalate technical or system-related issues. Comfort using Microsoft Excel and Google Sheets for tracking, validation, and reporting. Experience maintaining SOPs, supporting process improvements, and working effectively in remote settings. Preferred Qualifications Experience in logistics, customer support, IT operations, or another high-volume operational environment. Experience supporting customer master data, order management, or connected systems and workflows.
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