Job Description
Description:
ABOUT US
LiveTrends Design Group is a recognized leader in the global home décor industry, bringing inspiration, creativity, and joy to more than 13 million homes each year. By blending the timeless beauty of Nature with the power of Art, we create distinctive products and experiences that are redefining the home décor landscape across North America and Europe.
Driven by innovation, exceptional design, and a passion for excellence, our brands: LiveTrends, Urban Jungle, and BeYou…are trusted by many of the world's leading retailers, including Lowe's, Target, Costco, Kroger, Trader Joe's, Wegmans, Publix, and more.
Just as importantly, we've built a workplace culture as remarkable as the products we create.
LiveTrends was recently recognized as a Top Workplace and earned additional Top Workplace Culture Excellence Awards for Leadership, Purpose & Values, Innovation, Employee Appreciation, and Professional Development...an achievement that reflects our commitment to developing great people, fostering creativity, and building an environment where employees can thrive.
At LiveTrends, we're not just creating products for homes...we're creating opportunities for talented people to grow, innovate, and make a meaningful impact every day.
This role is based in one of two locations:
SPECIFIC ACCOUNTABILITIES
· Daily tracking and tracing of all inbound ocean and air shipments into the United States.
· Maintain real-time visibility of shipment milestones including booking, departure, transshipment, arrival, customs clearance, drayage, and final delivery.
· Maintain and update shipment data in Monday.com, Shipwell, SAP, and other designated systems.
· Ensure timely SAP container creation and accurate linkage to purchase orders.
· Organize and maintain complete shipment documentation (Commercial Invoice, Packing List, Bill of Lading/AWB, ISF, Arrival Notices, etc.).
· Coordinate with customs brokers to ensure timely ISF filings and customs clearance.
· Proactively communicate ETA changes, delays, or documentation issues to internal stakeholders.
· Maintain accurate inbound delivery schedules with receiving teams.
· Track and report detention, demurrage, storage, and other accessorial charges.
· Provide weekly updates to Accounting and Supply Chain on estimated arrivals.
· Maintain vendor scorecards measuring on-time performance and documentation accuracy.
· Develop and maintain standardized SOPs for international shipment tracking.
· Train other logistics team members to provide backup support when required.
· Support other team members as needed.
SPECIFIC SKILLS & REQUIREMENTS
· Ability to serve as a role model and uphold the LiveTrends Vision, Mission, and Values
· Passion for design, fashion, and home décor are a big plus.
· Creativity and solution-driven way of thinking
· Clear understanding of Logistics, Freight Lanes, Negotiations and Operational Fulfillment to Mass Marketing, Big Box and E-Commerce Retail
· A strong history of commercial growth in current / most recent position within the last three years
· Willingness to work most Saturdays for brief period (~1 hour per week)
· 2-3 years of proven work experience as an Inside Sales Administrator, Freight Broker, Customer Service Manager, or relevant role
· High level of expertise in databases and information analysis
· Solid experience with SAP, CRM software and MS Office (particularly MS Excel)
· Practice good time management and task prioritization
· Willingness to learn and adapt to ever-changing customer and internal requirements
· The desire to be part of a family of like-minded and hard-working colleagues is a bonus
· Excellent project management skills
· Excellent listening, negotiation, and presentation abilities
· Excellent verbal and written communication skills
POSITION REQUIRED PPE:
· Closed-toe shoes (Sneakers or boots).
· Protective eyewear when required by supervisor.
· Disposable masks are optional but encouraged when handling moss and dusty materials.
· Back safety belt required when lifting more than 25lbs.
· Gloves when handling chemicals and optional when handling raw materials.
· Appropriate clothing, following the company’s dress code.
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